Terms of Use

1. Operator and acceptance

The website and services are operated by VITAPING LTD, company number 17205180, registered office 23 De Morgan Road, London, England, SW6 2RP. By using the public website you agree to these Website Terms. Registered users, organisations and pilot participants may also be subject to separate Platform, Pilot or Organisation Terms.

2. What VitaPing provides

VitaPing develops emergency identity and communication-support products, software and programmes. A tap or scan may provide access to a limited emergency view and contact route configured for the person or programme. Features vary by product, pilot, jurisdiction and organisation.

3. Not an emergency service or medical advice

VitaPing is not an emergency dispatch service and does not guarantee that any person will tap, scan, access, understand or act on the information. VitaPing does not diagnose, prescribe, monitor vital signs or replace a clinician, trained responder or emergency service. For a live emergency in the UAE, call Ambulance 998, Police 999 or Civil Defence 997.

4. Regulatory status and intended purpose

The intended purpose and regulatory status of each product or software feature must be assessed for the jurisdiction and deployment. The website must not state categorically that all VitaPing products are or are not medical devices, and must not imply regulatory approval unless documented.

5. Eligibility and authority

You must be able to enter a binding agreement. A parent, guardian or authorised representative creating or managing a profile for another person must have the necessary authority and use the approved process. Organisations are responsible for authorising their users and maintaining current role access.

6. Accurate and appropriate information

Users and authorised representatives must provide accurate, current and relevant information; avoid unnecessary sensitive detail; update the profile when circumstances change; and ensure emergency contacts know they have been nominated. VitaPing does not independently verify clinical accuracy unless a written programme expressly says otherwise.

7. Products and compatibility

NFC, QR, browser, network, device settings, physical wear, damage and environmental conditions may affect operation. Users should follow product instructions, keep the product accessible, test it periodically and replace damaged items. No product should be relied on as the sole means of emergency identification.

8. Access and notifications

A successful tap, scan, call, SMS, email or push notification cannot be guaranteed because it may depend on the helper, handset, network, carrier, recipient settings and third-party services. Activation logs may show a technical event and do not prove that an emergency occurred or that assistance was provided.

9. Permitted use

Use VitaPing only for lawful emergency identity, care, safeguarding, pilot, organisational or approved institutional purposes. Follow the instructions, respect the person’s privacy and use only the access route assigned to you.

10. Prohibited use

Do not access a profile without a legitimate reason; scrape or copy emergency information; attempt to bypass access controls; upload false or unlawful content; use VitaPing for surveillance, harassment, discrimination, underwriting or employment screening; reverse engineer or probe the service; introduce malware; impersonate another person; or disclose confidential Field/TGMNI information.

11. Organisation responsibilities

An organisation must define its controller/processor role, lawful basis, safeguarding and access model; train users; manage joiners, movers and leavers; maintain suitable devices and connectivity; provide an incident route; and avoid representing VitaPing as a substitute for its legal, clinical or safety duties.

12. TGMNI

TGMNI participation is available only through an approved written arrangement. No public website user receives a right to access datasets, submit data for unrestricted research or obtain model outputs. Intellectual property, data rights, governance, publication and permitted use will be set out in the institutional agreement.

13. Field and confidential programmes

Military, public-safety, remote and high-risk programme information may be confidential. Access to a discussion does not grant a licence to use designs, materials, programme concepts or operational information. Additional NDA and security requirements may apply.

14. Intellectual property

VitaPing names, logos, product designs, text, graphics, software, documentation and programme materials are owned by or licensed to VITAPING LTD. You may view the website for legitimate personal or business evaluation but may not copy, commercialise, modify or create derivative materials without permission.

15. User content and feedback

You retain rights in information you lawfully provide. You grant VitaPing the limited rights necessary to operate the service and comply with law. Feedback may be used to improve the product without payment, but VitaPing will not treat confidential information as general feedback where a confidentiality obligation applies.

16. Availability and change

VitaPing may maintain, suspend, update or discontinue a feature. Planned changes should be communicated appropriately to contracted organisations. The public website may contain programme-preview information that is not generally available.

17. Suspension and termination

VitaPing may restrict access where necessary to protect a person, the service, an organisation or legal compliance. Users may request account closure, subject to validation and lawful retention. Organisation access ends when the organisation or VitaPing terminates the applicable agreement.

18. Liability

Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot be excluded. Subject to those limits, VitaPing is not liable for loss caused by inaccurate user-supplied information, failure to carry the product, network/device failure, unauthorised use outside reasonable control, or reliance on VitaPing as a substitute for emergency or professional care. Business liability limits belong in the signed organisation contract, not a generic public claim.

19. Consumer rights

Nothing in these Terms removes statutory consumer rights. Separate Terms of Sale, delivery, cancellation, returns and warranty information must be published before any online consumer checkout is enabled.

20. Third-party services

Links, maps, messaging, telecommunications and other third-party services may have their own terms and privacy notices. VitaPing is not responsible for third-party content or availability, but will select and manage contracted processors in line with applicable obligations.

21. Governing law and disputes

These Terms are governed by the laws of England and Wales and the courts of England and Wales have jurisdiction, subject to any mandatory rights or laws that apply to a user or deployment in the UAE. UAE institutional deployments will also be governed by the applicable written contract and local requirements.

22. Contact